My Order

Fed Ex will attempt delivery three days in a row.  If undelivered, they will hold the order at Will Call for 3 days and then return it to our warehouse.

Fed Ex is not able to schedule a set delivery date and time for your package.  You can have the wine shipped to your local Fed Ex Pick-up location and pick up your package there at your convenience.  Note that Fed Ex does delivery 7 days a week.

Unfortunately, this is not an option at this time.  We are currently using Fed Ex.

Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping. For most of the West Coast, wine shipments are delivered in 3 business days or later once your order ships. For East Coast addresses, wine shipments are delivered between 5 to 10 business days once your order ships. Upon shipping you will receive a tracking number via email to track your order.

Express shipping time is calculated from the shipping date, NOT the order date.  Please note that your shipment will be shipped from our California warehouse so depending on your destination it may take 3-7 business days for your shipment to reach you once your order has shipped.

Please note you can change the delivery address by rerouting your package once shipped using Fed Ex found here

You can also reach out to customservice@startrekwines.com.  Note that there will be a $20 rerouting fee per package.  We are unable to change your phone number associated to your order once your order has been processed.

You can reroute your package using Fed Ex found here.

You can also reach out to customservice@startrekwines.com. Note that a fee of $20 will be charged per package for rerouting.

Someone 21 years of age or older does need to be home to sign for the package. Alternatively, you can have the wine shipped to your local Fed Ex Pick-up location and pick up your package there  at your convenience or we recommend shipping to a business address.

Please note you can change the delivery address by rerouting your package once shipped using Fed Ex found here.

We recommend shipping your packages to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.  Note that someone must sign for the package there are no exceptions.  Wine cannot be shipped to P.O. boxes.

If you would like to send Star Trek Wines to someone else, please enter the recipient’s information in the shipping section of the check out and your information in the billing section.  There is an option to include a gift message in the check out section if you wish to do so.

If you have updated your shipping address with our customer service team after your order was initially processed, when you receive your email notification with tracking number your original shipping address will be listed.

*Please know that our warehouse team did update your new shipping address within their system, so the shipping label for your order will indicate the correct shipping address.

Please note, once an order has been prepared by our warehouse for shipping, it cannot be canceled.  Please contact customservice@startrekwines.com

We are able to reroute your package back to our warehouse for a fee of $20 and can then cancel and refund your order.

We are sorry to hear that your package did not arrive as we had intended!  Please reach out to customer service with your order number and name.  We will be happy to arrange for a replacement order to be sent to you.  Thank you for your patience.

FedEx will make three delivery attempts before returning the wine to us. If the wine is returned to the Star Trek Wines, you will be charged both the return shipping and the cost of reshipping your order to you. We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

You can designate a FedEx Drop-off Point near you.  Please use the following link to learn more.