General Questions

Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping. For most of the West Coast, wine shipments are delivered in 3 business days or later once your order ships. For East Coast addresses, wine shipments are delivered between 5 to 10 business days once your order ships. Upon shipping you will receive a tracking number via email to track your order.

You will receive an email notification that your credit card has been processed and your shipment is being prepared.  3-5 business days after that, your order will be processed you will receive an email notification with your tracking number.

No. You can always ask your local retailer to bring them in!  Please inquire with your local liquor store throughout the galaxy!

Virtual E-Gift Cards are available to purchase in different increments.  Once the E-Gift Card is purchased an email will be sent automatically to the recipient with a unique code.  Gift cards do not need to be used in a single purchase.  We do not offer physical gift cards, only virtual.

We do support bulk orders.  Please contact customservice@startrekwines.com and our customer service team will reach out to you.

We do support corporate gifting.  Please contact customservice@startrekwines.com and our customer service team will reach out to you.

One thing you can check prior to reaching out to customer service is the number of bottles you have in your cart. Our promotional code does require a minimum bottle purchase and there will always be an expiration date associated to every sale. Contact customerservice@startrekwines.com and we would be happy to follow up with you within the next 1 to 3 business days. Thank you for your patience.

In instances of extreme weather, shipments may be delayed. This is to protect your order.

Unfortunately, we are not able to ship to all states.  If your state is not listed above, please fill-out this form to be contacted when your state comes online.  State laws and regulations are strict when shipping alcohol to consumers.  Laws are changing all the time and our compliance team is staying up to date.  As we get approved to ship to more states, we will update our website.

We currently do not ship internationally. We can ship to the following states: 

• AK
• AZ
• CA
• CO
• CT
• DC
• FL
• GA
• HI
• IA
• ID
• IL
• KS
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MT
• NE
• NH
• NM
• NV
• NY
• OR
• PA
• SC
• TX
• VT
• VA
• WA
• WI
• WV
• WY
  

We are currently not shipping to the following states: DE, IN, KY, NC, ND, NJ, OH, OK, RI, and SD.

If your state is not listed above, please fill-out this form to be contacted when your state comes online.

Due to state laws we are currently not shipping Chateau Picard to: CO, MO, MI and TX.

Shipping wine can be quite pricey (think heavy boxes, wine compliance fees, signature required & specialized packaging)

– not to mention the costs of maintaining the transporters!

If you would like to send Star Trek Wines as a gift, please enter the gift recipient’s information in the shipping sectionof the check out and your information in the billing section. There is an option to include a gift message in the check out section if you wish to do so.

Unfortunately, at this time we are not able to ship our wines internationally, this is something that we have been looking into and hope to do.  I do not have an anticipated date of when this might take place.

For each registered member, we collect the member’s shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member’s consent.

In instances of extreme weather, shipments may be delayed. This is to protect your order.

If you have forgotten your password, click on “Login”,  and you will see a “Forgot your password?” Then just follow the prompts to reset your password.

Due to legal restrictions, we are only permitted to ship wine to the following states, no exceptions can be made, and we cannot ship international.

• AK
• AZ
• CA
• CO
• CT
• DC
• FL
• GA
• HI
• IA
• ID
• IL
• KS
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MT
• NE
• NH
• NM
• NV
• NY
• OR
• PA
• SC
• TX
• VT
• VA
• WA
• WI
• WV
• WY

If your state is not listed above, please fill-out this form to be contacted when your state comes online.

We are currently not shipping to the following states: DE, IN, KY, NC, ND, NJ, OH, OK, RI, and SD.

Due to state laws we are currently not shipping Chateau Picard to: CO, MO, MI and TX.