Frequently Asked Questions

Please note you can change the delivery address by rerouting your package once shipped using Fed Ex found here.

You can also reach out to customservice@startrekwines.com.  Note that there will be a $20 rerouting fee per package.  We are unable to change your phone number associated to your order once your order has been processed.

Someone 21 years of age or older does need to be home to sign for the package. Alternatively, you can have the wine shipped to your local Fed Ex Pick-up location and pick up your package there  at your convenience or we recommend shipping to a business address.

Please note you can change the delivery address by rerouting your package once shipped using Fed Ex found here.

Please note, once an order has been prepared by our warehouse for shipping, it cannot be canceled.  Please contact customservice@startrekwines.com

We are able to reroute your package back to our warehouse for a fee of $20 and can then cancel and refund your order.

If you have updated your shipping address with our customer service team after your order was initially processed, when you receive your email notification with tracking number your original shipping address will be listed.

*Please know that our warehouse team did update your new shipping address within their system, so the shipping label for your order will indicate the correct shipping address.

We are sorry to hear that your package did not arrive as we had intended!  Please reach out to customer service with your order number and name.  We will be happy to arrange for a replacement order to be sent to you.  Thank you for your patience.

You will receive an email notification that your credit card has been processed and your shipment is being prepared.  3-5 business days after that, your order will be processed you will receive an email notification with your tracking number.

Fed Ex will attempt delivery three days in a row.  If undelivered, they will hold the order at Will Call for 3 days and then return it to our warehouse.

Fed Ex is not able to schedule a set delivery date and time for your package.  You can have the wine shipped to your local Fed Ex Pick-up location and pick up your package there at your convenience.  Note that Fed Ex does delivery 7 days a week.

Unfortunately, this is not an option at this time.  We are currently using Fed Ex.

Upon placing your order, please allow 2-3 business days to process your order and prepare your package for shipping. For most of the West Coast, wine shipments are delivered in 3 business days or later once your order ships. For East Coast addresses, wine shipments are delivered between 5 to 10 business days once your order ships. Upon shipping you will receive a tracking number via email to track your order.

Express shipping time is calculated from the shipping date, NOT the order date.  Please note that your shipment will be shipped from our California warehouse so depending on your destination it may take 3-7 business days for your shipment to reach you once your order has shipped.

You can reroute your package using Fed Ex found here.

You can also reach out to customservice@startrekwines.com.  Note that a fee of $20 will be charged per package for rerouting.

We recommend shipping your packages to an address where an adult will be available to sign for the package, as all alcohol shipments require the signature of someone 21 years or older.  Note that someone must sign for the package there are no exceptions.  Wine cannot be shipped to P.O. boxes.

If you would like to send Star Trek Wines to someone else, please enter the recipient’s information in the shipping section of the check out and your information in the billing section.  There is an option to include a gift message in the check out section if you wish to do so.

FED Ex will make three delivery attempts before returning the wine to us. If the wine is returned to the Star Trek Wines, you will be charged both the return shipping and the cost of reshipping your order to you.  We suggest that you provide an address that will assure you receive the delivery, such as a place of business, with someone over the age of 21 present to sign for your order.

You can designate a FedEx Drop-off Point near you. Click here to learn more.

In instances of extreme weather, shipments may be delayed. This is to protect your order.

Unfortunately, we are not able to ship to all states.  If your state is not listed above, please fill-out this form to be contacted when your state comes online.  State laws and regulations are strict when shipping alcohol to consumers.  Laws are changing all the time and our compliance team is staying up to date.  As we get approved to ship to more states, we will update our website.

We currently do not ship internationally. 

We are currently not shipping to the following states: DE, IN, KY, NC, ND, NJ, OH, OK, RI, and SD.

If your state is not listed above, please fill-out this form to be contacted when your state comes online.

Due to state laws we are currently not shipping Chateau Picard to: CO, MO, MI and TX.

Shipping wine can be quite pricey (think heavy boxes, wine compliance fees, signature required & specialized packaging)

– not to mention the costs of maintaining the transporters!

Unfortunately, at this time we are not able to ship our wines internationally, this is something that we have been looking into and hope to do.  I do not have an anticipated date of when this might take place.

No.  You can always ask your local retailer to bring them in!  Please inquire with your local liquor store throughout the galaxy!

Virtual E-Gift Cards are available to purchase in different increments.  Once the E-Gift Card is purchased an email will be sent automatically to the recipient with a unique code.  Gift cards do not need to be used in a single purchase.  We do not offer physical gift cards, only virtual.

We do support bulk orders.  Please contact customservice@startrekwines.comand our customer service team will reach out to you.

We do support corporate gifting.  Please contact customservice@startrekwines.comand our customer service team will reach out to you.

One thing you can check prior to reaching out to customer service is the number of bottles you have in your cart. Our promotional code does require a minimum bottle purchase and there will always be an expiration date associated to every sale. Contact customerservice@startrekwines.com and we would be happy to follow up with you within the next 1 to 3 business days. Thank you for your patience.

For each registered member, we collect the member’s shipping address, email address, IP address and other information. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their accounts. This information is not shared with other organizations or vendors for commercial purposes without the member’s consent.

If you have forgotten your password, click on “Login”,  and you will see a “Forgot your password?” Then just follow the prompts to reset your password.

Thank you for your inquiry. Please reach out to customservice@startrekwines.com and someone will be in touch within the next 1 to 3 business days. Please include your full contact information.  Thank you for your patience.

Thank you for your inquiry. Please reach out to customservice@startrekwines.com and someone will be in touch within the next 1 to 3 business days. Please include your full contact information.  Thank you for your patience.

Thank you for your inquiry. Please reach out to customservice@startrekwines.com and someone will be in touch within the next 1 to 3 business days. Please include your full contact information.  Thank you for your patience.

Please reach out to customservice@startrekwines.com with your store name, address, phone number and point of contact.  One of our customer service team members will reach out to you.